The Nail Insider

Cancellation/Late Arrivals: We value your time and strive to provide the best service possible. Please note that if you are more than 15 minutes late for your appointment, we cannot guarantee your service. In such cases, you may receive a modified service for the price of the originally booked appointment or be asked to reschedule and charged a cancellation fee. To avoid any inconvenience, we kindly ask you to provide a 24-hour notice of appointment cancellations. You can easily cancel your appointment through our online booking service 24 hours prior to the scheduled time. Cancellations less than the 24 hour notice time and/or “no shows” will result in a fee for the cost of the time booked. Payment will be automatically charged from the card on file. If the card cannot be charged, the ability to book will be blocked until payment is received. Future appointments will require prepayment. Repeated missed/no-show appointments will result in the inability to book future appointments. Cancellation/rescheduling with more than 24 hour notice = 0% cancellation fee Cancellation/rescheduling with LESS than 24 hour notice = 100% cancellation fee Please note that cancellations can only be made through Schedulicity online, mobile app, or text. Cancellations by email are not accepted. ​ No Shows: We kindly ask that you provide us with notice if you need to cancel or reschedule your appointment. Failure to show up to your appointment without notice will result in canceling the appointment with a 100% cancellation fee. We reserve the right to refuse future appointments to clients with multiple no-shows, habitual cancellations or rescheduling, and repeated lateness. Please note that all reserved appointments will be removed without prior notice. Downgrading Scheduled Service: ​At our salon, we value the time of our nail artists. Therefore, if you decide to downgrade your service to a different one on the same day of your appointment, the full payment of the original service will be charged when you downgrade on the same day as your appointment.